Why an Online Consultation?
Unable to attend the clinic in person? Need some professional advice?
Our Online Consultations may be the answer for you.
Online Consultations are convenient. They allow you to have your lower limb concerns professionally assessed whilst minimising social contact.
Video consultations are a great option for podiatry consultations. All you need is your phone, tablet or computer, an internet connection and to be in a quiet place for about 30 minutes. Our practice software also ensures all video consultations are secure.
If you do not have access to a device with a camera and microphone we can also provide telephone consultations in a similar manner.
Is my concern suitable for an Online Consultation?
If you have not been to us before we spend time finding out about your concerns, discussing a possible diagnosis, and formulating a plan to assist you moving forward - exactly as we would if you attended the clinic in person.
Online Consultations allow us to assess your concerns and provide you with advice as appropriate.
They help for a variety of concerns, for example:
Foot and leg pain
Foot deformities, such as bunions and hammertoes
Injury advice and management
Footwear and training advice
Prescribing and reviewing exercise, stretching and
Subsequent to an Online Consultation we can order x-rays or other tests if required and we can provide links to suitable online resources to get you back moving again.
Is it different to attending the clinic in person?
Not in terms of your outcome. You still get the undivided attention of one of our professionals as you would if you came to see us, with the convenience of not actually having to leave your house! The same level of care and professional standards apply.
How do I book an Online Consultation?
You can book an Online Consultation here or simply call the clinic on 9310 5358.
If you book via the website
Follow the prompts to choose your appointment type, the practitioner, the date and time of appointment and then fill in your details.
In the Extra Info: Comments section it is helpful if you provide some indication of the nature of your concern. For example “I have had heel pain for the last three months”.
You may have a referral, previous reports, x-rays or other documents you would like referenced during the call. These can be emailed to us separately at firstname.lastname@example.org with your name and date/time of consultation as the subject line.
Payment will need to be made at the time of booking an Initial or Standard Online Consultation*. Those being seen under a valid GP Chronic Disease Management referral will be Bulk Billed with no payment required. Department of Veterans Affairs will be processed as normal.
Once your booking is complete you will receive an email confirming the time and date of the consultation. This email will contain a link to click on at the time of your appointment.
You will also receive a reminder email the day before your appointment.
As always if you would like more information please contact us via email or call us on 9310 5358.
*Please note that only some private health insurers currently offer a rebate for online (telehealth) podiatry consultations. The Australian Podiatry Association are working on this with the government and private health insurers with announcements expected shortly.